For People teams at globally distributed organizations, hiring and managing a global team means constantly navigating the complexities of compliance and local labor laws.
You might have questions about employment contracts in Brazil, or pension contributions in Canada, or sick leave in the Philippines. If you’re using Oyster as your global employment platform, you might have questions about specific processes, like how invoicing works or how to make changes to a contract.
But tracking down answers can be time-consuming, especially if you have to manually search for information. Submitting support tickets for simple questions can feel like overkill, and waiting on responses slows down your workflows. Wouldn’t it be ideal if you could get your questions answered right away, without having to wait?
That’s why we’re delighted to introduce Oyster AI, our AI chatbot that provides instant answers to your questions, whether it’s about global employment regulations or how to manage your team on Oyster. With Oyster AI as your virtual global employment assistant, you can count on trustworthy, up-to-date information without searching or waiting.
Expert insights by your side
As a global employment platform, Oyster has a rich library of resources to support our users, including:
- Country-specific employment guides covering local regulations and best practices
- Hundreds of Help Center articles on Oyster’s products, features, processes, and self-serve global HR tools
- Role-specific documentation for EOR team members, contractors, company admins, team managers, global payroll managers, and more
But information is only useful if it’s easy to access. With so much content available, finding the right answer at the right time can be frustrating. Traditional search and browsing often fall short—especially when you’re trying to solve a specific problem and need a quick answer.
The good news is that Oyster AI will help you find the knowledge you need. Wondering about annual leave laws in Spain or sick leave regulations in Australia? Our helpful AI assistant will search our knowledge base of expert-vetted country guides and retrieve the information for you. Need a refresher on Oyster’s invoicing process or make changes to a team member’s contract? Oyster AI will serve up the information from our library of Help Center articles.
Oyster AI will also help team members by answering questions about local employment regulations and guiding them through platform tasks. For example, if a team member asks how to submit expenses, fill in timesheets, access pay slips, or update their bank account details, Oyster AI will serve up the requested information.
Is Oyster AI trustworthy and safe?
Oyster AI only pulls information from our knowledge base of content that’s been reviewed by Oyster’s in-house HR team, legal experts, and product specialists. These sources include:
- Oyster’s country-specific compliance and employment guides (CCEGs), which cover local labor laws, employment regulations, statutory benefits, taxes, social contributions, and more
- Oyster’s Help Center articles, which cover every aspect of using the Oyster platform from managing expenses and time off to administering benefits, running payroll, setting up integrations, and more
Since Oyster AI only serves information from these trusted resources and includes links to the sources, you can be sure you’re getting reliable information. You can also click through to the sources to learn more.
What about data privacy and security?
At Oyster, we understand that trust is earned—especially when it comes to data privacy. Oyster AI only has access to the country guides and help articles mentioned above. It does not have access to customer account information, team member data, or internal documents. For example, it can answer questions about leave entitlements in the United Kingdom, but not how many PTO days have been taken so far by a specific team member in the U.K.
While Oyster AI is designed to make it faster and easier to find answers, it doesn’t replace expert guidance for complex or sensitive topics. For anything specific to your situation, our team is here to help—just reach out to support anytime.
Work faster and smarter with Oyster AI
By instantly retrieving and summarizing the information you need, Oyster AI speeds up your global HR processes and workflows so you can focus on your business. Oyster AI saves you time, reduces the need for support tickets, and helps you move faster with confidence.
1. Supercharged search for global employment: Forget digging through articles—Oyster AI surfaces the right information instantly, helping you find what you need with just one question.
2. Expert guidance 24/7: Oyster AI draws from expert-vetted knowledge gathered through years of hands-on experience and thousands of compliant global hires, so you get the confidence of compliance—without the wait.
3. Fewer support tickets: Skip the back-and-forth. Ask Oyster AI how to use the platform or the specifics of global employment and get answers on the spot.
Want to see Oyster AI in action? Try it out by logging in to your Oyster account, or sign up for a free account today. If you’d like to learn more, check out this Help Center article for details.
About Oyster
Oyster is a global employment platform designed to enable visionary HR leaders to find, engage, pay, manage, develop, and take care of a thriving distributed workforce. Oyster lets growing companies give valued international team members the experience they deserve, without the usual headaches and expense.
Oyster enables hiring anywhere in the world—with reliable, compliant payroll, and great local benefits and perks.
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